SIG Resource Center

Ten Examples of Crowdsourcing by Call Center Helper

Original Link: Call Center Helper

"In a follow-up to our most recent article about crowdsourcing Tony Weimer has pulled together another 10 examples of how crowdsourcing is being used today.

The power of the crowd is already being utilised by many businesses.  For some, the service delivery shift is well underway and is redefining existing customer service models.

Effectively, some companies are outsourcing their first line support and service function to the crowd or are using them to focus product development initiatives.

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