survey

Complex Services Procurement and Technology: A Spend Matters and SIG Survey

Procurement technology

Each year, organizations spend over $20 trillion globally on all kinds of services, according to some estimates. Services in the U.S. make up, on average, nearly 60% of organizations’ total non-payroll external spend (and that can be significantly higher in some industry verticals). The effective management of services spend has been a perennial topic of discussion (and limited action) over many years. And technology used to address complex services in an organization is not well understood.

Spend Matters and Sourcing Industry Group have partnered to field a survey of procurement professionals (CPOs, procurement directors, category managers, etc.) that is described briefly below.

The purpose of the survey is to better understand how and to what extent procurement is using enterprise procurement technology and other solutions to process and manage an organization’s service categories and with what level of satisfaction.

For this survey, the term "services" encompasses a broad range of spend categories, like consulting, facilities management, legal, temporary staffing, marketing and so on.

>>Take the Survey<<

Procurement of Services — The Puzzle

Despite the size of this mega-spend category, procurement leaders we talk with have agreed that most categories of services are not, to put it kindly, optimally managed and there are few best practices.

There also seems to be agreement that purpose-built technology for specifically managing different services categories, strategically and tactically, is lacking.

Andrew Karpie, Research Director for Services and Labor Procurement, Spend Matters

This Month at SIG – February 2020

Monthly round-up of research, webinars and events at SIG.

Check out the February round-up of new research from our industry partners, upcoming webinars to bookmark and the latest podcasts with procurement thought leaders and award winners.


Contract Risk Playbook: Risks Hiding in Plain Sight

This e-book is an advanced guide for corporate boards and senior executives to mitigate contractual risks. Included are steps to assess situations, take action and move forward, as well as a checklist for directors and executives.

February Thought Leadership Webinars

February 5 – 5 Procure-to-Pay Trends to Watch in 2020
Presented by: Basware
Now is the perfect time to take a look at the future of P2P. This webinar will cover new innovations in the P2P marketplace and the trends that will make the biggest impact this year.

February 25 – The State of Procurement’s Value Measurement: Evolution and Best Practices
Presented by: Ivalua
Today, successful value measurement in procurement requires understanding the mindset of stakeholders and leveraging the trove of procurement data that's available. Join this webinar for insight into best practices and to better understand changes in the industry that impact procurement’s value measurement.

Stacy Mendoza, Digital Marketing Manager