supplier relationships

2020 Vision: Putting Sourcing at the Center of Visibility and Impact

Digital transformation increases data visibility.

Vision is a funny thing. Until relatively recently, humans were at the mercy of circumstance when it came to sight – if you had 2020 vision, you were lucky, but if not, you had no choice but to hope for the best. Then, glasses, telescopes and microscopes were invented. Then, flashlights. Suddenly, we could see very near and very far, and even in the dark. With the right tools, our world was transformed. 

Similarly, visibility in business is transforming with technology. In the past, we used notebooks and spreadsheets to transfer information. Today, we’ve seen customer relationship management (CRM), enterprise resource planning (ERP), and human capital management (HCM) software take off and transform the level of visibility within the business, allowing for unprecedented impact. Now, it’s Sourcing’s turn to transform and break free of spreadsheets and cumbersome legacy tools.

VSP Global Looks to Transform Sourcing

At VSP Global, the largest not-for-profit vision benefits provider in the United States, this sourcing transformation was a key priority. VSP serves over 77 million members by focusing on quality and affordability in eye care insurance, high-quality eyewear, ophthalmic technology and connected doctor-patient experiences.

To continue delivering the best results for their members, VSP Global set out to transform the way it approached the procurement process to drive better business outcomes, increasing stakeholder collaboration and visibility across the enterprise. The procurement team aligned on prioritizing four specific processes:

Stan Garber, President and Co-Founder at Scout RFP

Procurement as Agents of Change

Group of paper airplanes, orange one is the first place, can be used leadership/individuality concepts.

Plenty of Procurement team man-hours go toward tactical execution – there’s a lot that needs to be done to keep the trains running each day. However, Procurement pros are in a unique position to become higher-level strategists within their organization, guiding business forward. To take this position, Procurement teams need to become agents of change.

The Law of Life

Kennedy once said, “Change is the law of life. And those who look only to the past or present are certain to miss the future.” I don’t usually kick off an article with a quote, but this one speaks too well to the reasons for becoming a change agent (and the risks of not doing so). Our competitors grow and evolve. One of the great killers of an established market player is the inability to keep up. I’m not saying anything new here, and the change-or-die edict is nearly cliché these days. So why are so many companies bad at shaking things up? More to the point, how is Procurement supposed to be the catalyst here?

The answer to the first question can be boiled down to a simple answer: Companies are bad at change because change is risky, expensive and time-consuming. The bigger the company, the heavier the lift. And, hey, all of our success came from doing things the way we did them last month, last year. Change introduces an unknown variable.

The second question requires a little digging.

Brian Seipel, Consultant and Spend Analysis Practice Lead, at Source One, a Corcentric company