Frequently Asked Questions & Important Information

SIG University  

Below you will find some best practics for participating in SIG U courses, additional information and a list of questions that are most commonly asked with their respective answer.  Much of this information was also provided in your orientation.  

Please feel free to check here first for answers to any questions you may have.  If it does not answer your questions or you need more assistance, please reach out to us via email.


FAQ   Q. How do I access the course content?
    A. After you set up your account you can access the course content using the following link: https://siguniversity.litmos.com/account/login/.
     
    Q. I am having trouble logging into the classroom. What should I do?
    A. If you cannot remember your password, you can reset it at https://siguniversity.litmos.com/account/forgot.  Most times your user name is the email address you registered with.  We cannot email you your password for security reasons.  If you are having trouble remembering your user name or resetting your password, please email the support team at sigu.support@sig.org.
     
    Q. I am having trouble with the audio in some lessons, what should I do?
    A. If you are having trouble loading a lesson or listening to the audio, please verify Litmos's minimum system requirements at https://support.litmos.com/hc/en-us/articles/227737127-Litmos-Frequently-Asked-Questions#faq0.  We find we have the best results using a Google Chrome browser.  Also please ensure you have downloaded the latest version of flash player.  If you continue to experience audio issues, please email us a screenshot of the slide/lesson you are having trouble with at sigu.support@sig.org.
     
    Q. I’ve completed the lesson and it is still showing as incomplete.
    A. Make sure you have played the lesson to the end of the last slide, then click the next module button or exit button.  If after doing this your lesson still shows as complete, please don’t retake the lesson multiple times to “complete” it unless you want to. We want to avoid frustration of taking lessons repeatedly.  Email us at sigu.support@sig.org and we will help troubleshoot the issue with you and provide suggestions or a solution.
     
    Q. I got less than an 80% on a quiz, now what?
    A. If you get less than an 80% on a quiz, you will need to retake the quiz. You may wish to review the material prior to retaking the quiz.
     
    Q. Do I have to post in the discussion forum?
    A. Yes. Students of the CSP and C3PRMP program must post in the discussion forum at least once per week for at least 8 weeks of their program while that week is active.  Failure to do so will affect your certification.
     
    Q.  How do I post to the discussion forum?
    A.  Click on the week's Learning Path and then click on the discuss tab.  Remember it is best to write out your answer in word or another program, make any necessary edits, then copy and paste it into the discussion forum as the text box in the platform is small.
     
    Q. Do I have to write an essay in order to graduate?
    A. Yes. Students of all programs are required to submit an essay prior to graduating.  For C3PRMP, we request this be submitted by the end of week 6, for CSP by the end of week 12 and CSMP by the end of week 5.  You may submit your essay in one of two ways: via emailing the SIG University Support team at sigu.support@sig.org or via form submittal at https://app.smartsheet.com/b/form/b47a57caaf1a4e928db47ad7241f6d74
     
    Q. What are the essay requirements?
    A. Students are required to submit an essay that demonstrates proficiency in a topic covered in the program and how they hope to apply the lessons learned in their job function and/or organization.
Essays should be 600 to 800 words and accompanied by the student's headshot and a short, professional biography (150 words or less). SIG may request permission to publish your essay as a blog on our website. If necessary, students should get approval from the appropriate departments within their organization (e.g., marketing, legal, supervisors) prior to publishing.  Students may choose to exclude any references to the organization in which they work and can discuss applying lessons learned more generally.  SIG University faculty and staff reserves the right to not publish the essay on their blog or publish the essay at a later time (if permission has been granted), as well as request revisions.
     
    Q. How much time can I expect to spend in the classroom each week?
    A. Depending on the certification you are enrolled in, most students tend to spend 2-7 hours per week in the classroom depending on the number of lessons, quizzes, reading material and each individual student's own learning style.
     
    Q. What is the best browser to use?
    A. If you are having trouble loading a lesson or listening to the audio, please make sure you are on Google Chrome for the best results.  A list of minimum system requirements can be found at https://support.litmos.com/hc/en-us/articles/227737127-Litmos-Frequently-Asked-Questions#faq0.
     
    Q.  How do I access coursework that I have already completed?
    A.  Once coursework is completed you can still access it from your Home dashboard.  In the middle section of your screen where your courses/learning paths are listed, click on the filter for "Completed".  You will be able to access all coursework that has been previously completed by you.
     
    Q. How long do I have access to course content?
    A. You will retain access to the Litmos Platform and all course content for 2 weeks following the completion of the program.  At that time access will be removed. If you are not a member of SIG, your access to the SIG Resource Center (SRC) will also be removed at that time.
     
    Q. Will I receive a certificate of completion?
    A. Yes. Within 2 weeks following completion of all requirements for graduating you will receive an email from Litmos to a virtual graduation which will walk you through next steps including how to download your certificate.  You will also receive a badge from our digital badging partner, Acclaim, which you can share on your social media platforms announcing your accomplishment.
     
    Q. I am not receiving emails from Litmos, what should I do?
    A. Some emails as well as content can be blocked by company firewalls.  To ensure uninterrupted access as well as email delivery of important notifications, please contact your IT department and provide them this list of IP addresses to be whitelisted from Litmos.  https://support.litmos.com/hc/en-us/articles/360000749753-Whitelisting-IP-Address-
     
    Q. When I enrolled I agreed to a Student Handbook and I forgot to save a copy of it.  Where can I find a copy of the handbook?
    A. You can find a copy of the student handbook by clicking here.
     
Best Practices:    Block time each week to focus on your studies. Time will get away from you so; be prepared for this.
     Download the study guide each week and review it before taking the eLearning modules/lessons. (CSP only)
     Do NOT hesitate to ask for help! Waiting is the worst thing you can do.
     There are no bad questions. Don’t be shy or afraid to post questions/comments in the discussion forum.
     You will get out of this program what you put into it.