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Seven Ways to Ruin an SLA Discussion

“Get over it: SLAs will make or break your business (and career).”

I heard that from more than one of my managers early in my career, way back when “we’ve done this for 20 years, SLAs are a piece of cake!” was a standard way of thinking. If you still feel that way, you might be stuck in old habits. Because SLAs then and SLAs now are not the same.

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