SIG Resource Center

Service Management & Governance Challenges - Are You Ready for the IT Service Management & Governance Challenges Ahead?

The role of the chief information officer (CIO) — and consequently the role of the information technology (IT) department as a whole — has changed significantly in recent years, especially as the use of internal and external IT service providers has become commonplace. Today’s IT organizations are expected to demonstrate excellence in the management of cost, capability and capacity.

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