Soft savings are intangible savings. They are realized from not spending money, or by saving time or other resources. For example: When a company is able to purchase a higher quality product (perhaps based on changing specifications or finding new sources of supply), it is assumed in the sourcing decision that there will be fewer calls to customer service. While one might assume it, this cannot be quantified at the time of awarding the agreement. Therefore, it is a soft savings, with an intangible benefit for the company.