Reinventing Offshore Service Delivery from the Philippines using Hybrid Sourcing

Date :March 08, 2016 12:59 pm ET (UTC-5)
This webinar is only available to SIG Members

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Presented By:
DTSI Group/Everest Group

In today’s complex sourcing environment, it is rare that one service delivery model works in all situations. Services that are transactional, seasonal and administrative in nature are, in many instances, best handled with a reliable Service Provider relationship. However, if Intellectual Property, Internal End to End Process Control, Regulatory and Compliance, and High Attrition are key issues, a Captive Operation or Global In-House Center (GIC), in conjunction with Service Provider delivery may be the ultimate solution.
Globalization. Service Delivery Optimization. Increased Regulatory Requirements. Security Risk. These issues are driving a change in thinking for future offshore initiatives. Our upcoming webinar will feature a discussion between speakers from Everest Group and DTSI Group on:

  • Types and Benefits of the GIC Model
  • The GIC Landscape in Asia
  • Assessment of Hybrid Sourcing
  • Factors to Consider in Establishing a GIC
  • The 11 key areas that must be addressed in all GIC Set ups

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