The Vantage Playbook for Improving Troubled Outsourcing Relationships offers practical step-by-step advice on how you and your organization can work with your customer or service provider to address the common challenges you and other practitioners face in your outsourcing arrangements.
The playbook consists of the following sections:
- Spotting issues
- Diagnosing the root cause of issues
- Prescribing solutions
- Assessing the effectiveness of your solutions
- Preventing problems from occurring