Risk management > reimbursement terms

This member from a buy-side company is studying response strategies for risk incidents and is seeking experiences and insights, specifically whether your company holds your major vendors accountable to reimburse for P1 and P2 incidents caused by the vendor. This approach would address terms outside of standard SLA contracts. 

This company is just beginning to explore this strategy and would appreciate any insights on how to structure such an approach, how to make it successful and how to measure any outcomes.

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