We are seeking to benchmark on your utilization of BPO providers. We prefer to concentrate on spend in the US. We are particularly interested in backoffice functions that are outsourced, for example, technology, operations (for a financial institution, bank ops, etc.).
Please respond with details regarding your outsourced back-office function spend in the US:
1. The percent of your business process spend that is outsourced
2. The percentage of your outsourced business processes that are offshored