Overview Discussion: Maximizing Savings and Innovation from IT and BPO Service Providers

Wednesday, July 21, 2021 - 13:15

BPO and IT services are a significant category of spend for many companies. In this focused discussion, Analysts from Everest Group will share industry trends related to the supply market and successful buy-side organizations. We will also explore key influencers around spend management, including:

  • What are the strategies CPOs can pursue to drive value from their service providers?
  • How are provider portfolios changing post-COVID19, and what should leaders be aware of?
  • What cost savings levers have been successful in 2021?
  • How are contracting models changing to drive outcomes and better manage costs?
  • How do we move from transactional relationships into strategic partnerships that foster innovation and value?

Amy Fong

Everest Group

Amy Fong is a Partner leading Everest Group’s Sourcing and Vendor Management practice. In this role, she advises enterprises on maximizing value from strategic provider relationships in global services categories.  

Amy brings more than 20 years of buy-side company, consulting, and advising experience with a focus on procurement, supply chain, outsourcing, and organizational effectiveness. She has authored numerous publications and frequently speaks on source-to-pay topics and managing complex supply chain partnerships. She is focused on optimizing the services and relationships within the CPO ecosystem. 

Prior to joining Everest Group, she was an Associate Principal and Program Leader with The Hackett Group’s Procurement and P2P Advisory Programs. Before that, she held various industry and consulting roles with Hewlett Packard, Sonoco Products Company, and Archstone Consulting. Amy sits on the advisory board of the Sourcing Industry Group (SIG) and the solution provider council of the Institute of Supply Management (ISM). 

Michel Janssen

Chief Research Officer
Everest Group

As co-founder of Everest Group’s research practice – and with a broad and varied career in the global services industry – Michel offers profound insights and analysis to enterprises and service providers alike. Leveraging his extensive experience identifying and understanding emerging trends, Michel helps organizations to maximize their global services efforts. Michel is particularly noted for his ability to posit clever and challenging ideas based on his fact-based insights from across business and IT processes, sourcing models, and industries. Michel also contributes to Everest Group’s topical thought leadership in the EGInsights video series, in which he and other leaders share quick takes on hot topics, fresh data, and insights derived from many of the firm’s best analysts.

Everest Group welcomed Michel back in 2017, after a successful decade serving as Chief Research Officer at The Hackett Group and Market Track. In his current incarnation, Michel is responsible for guiding the practice’s research agenda and architecture, and aligning its capabilities with the market’s disruptive changes and next-generation demands.

Michel is a current member of the IAOP Strategic Advisory Board (SAB) where he offers insights to help shape the direction of the association.



Jimit Arora

Everest Group

Jimit Arora leads Everest Group’s practice focused on serving enterprise customers. This responsibility spans Everest Group’s research offerings focused on executives in IT, sourcing & vendor management, and shared services.

Jimit manages a team of analysts dedicated to serving clients (primarily Fortune 500 companies) on a variety of issues related to their technology and sourcing estates through a combination of published research and custom decision-support engagements. Jimit has significant expertise working with financial services, healthcare and hi-tech enterprises on issues such as sourcing strategy, service provider selection, digital transformation, portfolio optimization, global delivery locations, and risk management.

Most recently, Jimit led Everest Group’s IT Services research practice where he helped launch and scale vertical-specific research practices that are focused on banking & financial services, insurance, healthcare and life sciences.

Rahul Gehani

Partner, Pricing Assurance
Everest Group

Rahul Gehani is a Partner at Everest Group and a member of the pricing assurance team. He assists clients on topics related to price and contract benchmarking, strategic engagement reviews, and sourcing cost rationalization. As one of the team’s founding members, Rahul helped grow its capabilities across IT applications, infrastructure, and in various Business Process Services (BPS) segments.

Prior to Everest Group, Rahul held similar roles within other organizations, including setting up the benchmarking and sourcing advisory centre of excellence at Wavestone and program management at Goldman Sachs and Cognizant. He holds an MBA from Indian Institute of Management Bangalore and a bachelor’s degree from Punjab Engineering College.