SIG Resource Center

Onshoring vs. Offshoring - Service- Support Businesses Are Coming Back Home

Resource Origin:  Chief by John. A Meyer

"The pitfalls of offshoring include miscommunication, political instability, and security risks. Offshoring location costs have grown by the double digits on an annualized basis, while the cost of foreign labor is also on the rise, according to the International Labour Organization. In addition, customers’ dissatisfaction with the language barrier has been repeatedly vocalized, and more CEOs are realizing that the cost of losing a customer or providing a sub-optimal experience is expensive and impacts the brand.

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