Navin brings deep industry experience in bringing measurable value to customers and scaling post sales functions to ensure customer success at Ariba and Coupa Software, where he helped grow and define new processes as the two companies went through public offerings. Navin was most recently at Coupa Software where he led Services and Success for North America for the most strategic clients and was able to grow and scale the business to account for a high YoY revenue growth in new customer acquisitions and a growing install base. At Coupa Software, Navin was able to create a customer experience that spanned from the onboarding process to implementation to long term success. He was able to create a client framework that focused on value and customer KPIs that drove client actions.
VP, Global Head of Customer Success