Miranda currently holds the position of Lead Third-Party Relationship Manger within USAA's P&C Insurance company. Her scope of work includes the effective and compliant management of third-party relationships, with a focus on those with a critical or high inherent risk. She is an expert in managing suppliers that are critical to an organization while operating in a highly regulated environment. Miranda has held various positions that have provided her the ability to lead in-person and remote teams, build and implement processes related to end user experience, and drive vendor performance for positive results. She has multiple certifications including SCLA (Senior Claim Law Associate), CRVPM 1 & 2 (Certified Regulatory Vendor Program Manager), Certified Sourcing Professional (CSP), and SAFe Agilist. Prior to this role, Miranda was responsible for the development and management of auto repair and insurance rental replacement processes as they relate to Claims Operations, Experience, and Risk.
Miranda is originally from Pennsylvania and graduated from the University of Pittsburgh. She is loyal fan of all Pittsburgh sports, especially the Steelers. Miranda is married to her wonderful husband Troy and loves being a football mom to thirteen-year-old Riley. In her free time, she volunteers with the Hampton Roads Community Foundation through their Community Leadership Partners program.