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Maximizing Value from IT Outsourcing - The Capital Group

Over last decade, most outsourcing initiatives failed to deliver the expected value. A leading cause of failure was that most organizations underestimated the complexity and skills required to execute the outsourcing strategy. Integrating outsourcing with the usual business of IT organization and building sustainable outsourcing led change requires organizations to build several competencies and recognize outsourcing management as a key differentiator.

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