Managing performance in an outsourcing relationship requires determining first how to define and then assess and monitor performance, how to promote exceptional performance, and how to address poor performance. Absent effective performance management, it is difficult for customers and providers to achieve the objectives of their outsourcing deal.
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Managing performance in an outsourcing relationship requires determining first how to define and then assess and monitor performance, how to promote exceptional performance, and how to address poor performance. Absent effective performance management, it is difficult for customers and providers to achieve the objectives of their outsourcing deal.