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Managing Outsourcing Relationships to Maximize Value: Evolving Relationship Management Practices

With greater automation, companies have gotten better at applying and integrating technology into business processes, helping to fuel further growth in the outsourcing industry. As the industry has matured, it continues to grow and extend into ever more complex business processes. And the good news is, even with growth in new types of out-sourcing, we see fewer headlines about deals failing outright. Companies are getting better at negotiating agreements that work for both sides and improving their ability to manage these complex, often lengthy, relationships.

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