SIG Resource Center

Lessons From Outsourcing Learning Operations

Even companies who have "best in class" approaches can stumble if an end-to-end "lifecycle" view is not taken when developing, sourcing and implementing a new outsourcing agreement. This presentation will highlight key "lessons learned" from Boeing's LTD team and their Business Process Outsourcing (BPO) outsourcing experience. PA Consulting, will also present their sourcing lifecycle frameworks and tools for assessing an outsourcing program and methodologies for avoiding "value leakage" and ensuring your stakeholders realize the greatest value from outsourcing deals and suppliers.

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