SIG Resource Center

How Innovative Sourcing Customers Like Procter and Gamble Are Addressing the Challenge of Dispute Resolution (CLE Session)

For decades, outsourcing customers and service providers have operated under the flawed assumption that the time, expense and relationship damage associated with litigation or arbitration would compel contracting parties to amicably resolve routine contract disputes. However, in practice, the understandable reluctance of contracting parties to invoke these draconian remedies has resulted in an avalanche of unresolved disputes or has forced one or both to accept unfair or unfavorable resolutions to obtain critical products or services.

The full content of this page is only available to SIG Members.