Digital is changing the services market place - and procurement and sourcing teams need to understand the many implications. With their potential to improve both customers' and employees' experiences, digital platforms are quickly becoming today's value driver of outsourcing. In addition to shifting the value proposition, these new platforms are also changing the vendor landscape. Behind the buzz around AI, analytic platforms, customer interactions and RPA is the big question: How do you buy it? In parts and components? Layers and bundles? Whole box?
In this session, you will: