Organizations are engaging external resources at increasing rates to help meet seasonal demands, deliver projects requiring specialized skills or simply to take on processes that allow internal teams to focus on core operations. The statement of work (SOW) is the cornerstone of a good client-to-supplier relationship. The SOW should provide clear transparency of expectations in terms of deliverables and costs. SOWs that are poorly defined and written can be costly…both tangibly and intangibly. This workshop reviewed the good, the bad and the ugly of drafting SOWs.