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A Field Of Dreams: Building Shared Services In A Federated Culture By Leading With IT Procurement Successes

In Japan, most companies are built using the concept of consensus. In fact, they even have a term for it: “nemawashi” which fundamentally means binding the roots together so they grow in one direction. Born out of a Japanese parent company, Tokio Marine Insurance experienced rapid growth, acquiring companies with largely autonomous cultures. So how did they build a field of dreams amidst radically differing cultures and capitalize on the synergies to be gained in a shared services IT organization? By demonstrating a compelling case for value through IT Procurement leadership.

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