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Like most industries around the world, BPS was hit hard by the COVID-19 crisis at the start of 2020. The industry's initial response to the unprecedented disruption was marked by concerns around...

The most successful procurement organizations focus on value optimization - particularly with their most strategic suppliers - maximizing their performance, anticipating and addressing supply base...

Toward Better Compliance Management in an Ever-Changing World

In this research, we study the following topics:

  • Prominent employment outsourcing models - PEO,...

Despite being a year of rough waters for most industries, global delivery locations and delivery center set-ups saw trends of growth throughout 2020.

In this webinar deck and replay,...

Employee Experience (EX) is the sum of all the interactions an employee has with various organizational elements – technology, environment, and organization and culture – that shape cognitive...

Everest Group defines Intelligent Process Automation (IPA) as intelligent automation in business processes achieved through any combination of automation technologies, including Robotic Process...

While online platforms have contributed to a more connected world, they have been riddled with increasing concerns over user safety. Content that is not moderated could have significant...

The democratization and enterprise-wide scaling of analytics and insights have taken centerstage, with enterprises becoming digitally mature and investing heavily in analytics initiatives in...

Announcing the 2021 Digital workplace services Market Leaders

Accenture, Atos, Cognizant, HCL Technologies, NTT Data, TCS and Wipro are the current Leaders on Everest Group’s PEAK for...