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When negotiating in high-stakes, high-risk (“extreme”) situations with suppliers, the tendency is to act quickly and forcefully. Yet acting in haste to take charge and look in control often leads...

ANA fielded a survey in December 2012/January 2013 to better understand the metrics used to measure the success/ contribution of the marketing procurement organization.

The survey focused...

Use this tool to help categorize your spend for FM building repair and maintenance.

The Performance Scorecard evaluates a supplier based upon six (6) areas: Technology, Quality, Support, Delivery, Business, and Economics. This workbook contains macros necessary for completing the...

Use this tool to assess the supplier from publicly accessible information.

Use this tool to assess the impact of a proposal to partner on the supplier's operations.

Use this tool to support process improvement practices and improve procurement ROI. The document supports process improvement events by providing a checklist for major milestones in the event.

Use this tool to score your top tier suppliers and assess for opportunities for partnership. This workbook contains macros.

Use this tool as a guideline for assessing the representative(s) from your supplier. The investigative tool will help determine how important your business is for your key supplier account...

Managing performance in an outsourcing relationship requires determining first how to define and then assess and monitor performance, how to promote exceptional performance, and how to address...

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