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Services contract at the end? Some introspection may be in order!

Cynthia Hollandsworth Batty, Director, ISG ...

Geoff Talbot, Vice President, Member Services, Sourcing Industry Group ...

This video provides an excellent overview of supply chain management risk and includes such learning objectives as; the critical nature of supply chains today, sources of risk for modern supply...

Mike McMenamin, Director, ISG

In response to both economic conditions and evolving business models, today’s Contact Center Services (CCS) market is entering relatively new...

Thomas Young, Partner, ISG ...

Cynthia Hollandsworth Batty, Director, ISG

During an amusing “debate” at a 2012 SIG conference on whether outsourcing was dead, or here to stay, a panel member defined...

Use this tool as a guideline for negotiations with suppliers in agreements that concern intellectual property (IP).

Request for Solution (RFS) is an emerging outsourcing practice that uses a creative solution-based market approach as an alternative to a standard Request for Proposal (RFP). This allows a...

Perhaps no other topic creates as much apprehension between a buyer and a supplier as trying to negotiate a fair price for a product or service. The conventional procurement process puts buyers...

The purpose of this white paper is to help you transform your sourcing organization from being perceived only as technical experts to being respected as trusted advisors with unique skills. This...

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