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Services contract at the end? Some introspection may be in order!

Cynthia Hollandsworth Batty, Director, ISG ...

This video provides an excellent overview of supply chain management risk and includes such learning objectives as; the critical nature of supply chains today, sources of risk for modern supply...

Mike McMenamin, Director, ISG

In response to both economic conditions and evolving business models, today’s Contact Center Services (CCS) market is entering relatively new...

Rajeevan Velayudhan, Senior Director of Quality Assurance, Mindtree ...

Thomas Young, Partner, ISG ...

Cynthia Hollandsworth Batty, Director, ISG

During an amusing “debate” at a 2012 SIG conference on whether outsourcing was dead, or here to stay, a panel member defined...

Request for Solution (RFS) is an emerging outsourcing practice that uses a creative solution-based market approach as an alternative to a standard Request for Proposal (RFP). This allows a...

"Today, digital interactions dominate every communication, transaction and customer experience - either on a face-to-face level or behind the scenes. We are experiencing the third stage of the...

This ISG white paper examines the emerging regulatory environment in the financial services sector, challenges facing many organizations and their causes and characteristics, and keys to...