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Services contract at the end? Some introspection may be in order!

Cynthia Hollandsworth Batty, Director, ISG ...

This video provides an excellent overview of supply chain management risk and includes such learning objectives as; the critical nature of supply chains today, sources of risk for modern supply...

Joel Johnson, Manager, GEP

Across corporations, legal services remain one of the most elusive procurement categories. While many procurement executives have established...

Mike McMenamin, Director, ISG

In response to both economic conditions and evolving business models, today’s Contact Center Services (CCS) market is entering relatively new...

Thomas Young, Partner, ISG ...

Pranav Padgaonkar, GEP ...

Cynthia Hollandsworth Batty, Director, ISG

During an amusing “debate” at a 2012 SIG conference on whether outsourcing was dead, or here to stay, a panel member defined...

Request for Solution (RFS) is an emerging outsourcing practice that uses a creative solution-based market approach as an alternative to a standard Request for Proposal (RFP). This allows a...

This ISG white paper examines the emerging regulatory environment in the financial services sector, challenges facing many organizations and their causes and characteristics, and keys to...