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Services contract at the end? Some introspection may be in order!

Cynthia Hollandsworth Batty, Director, ISG ...

This video provides an excellent overview of supply chain management risk and includes such learning objectives as; the critical nature of supply chains today, sources of risk for modern supply...

Mike McMenamin, Director, ISG

In response to both economic conditions and evolving business models, today’s Contact Center Services (CCS) market is entering relatively new...

Thomas Young, Partner, ISG ...

Cynthia Hollandsworth Batty, Director, ISG

During an amusing “debate” at a 2012 SIG conference on whether outsourcing was dead, or here to stay, a panel member defined...

Request for Solution (RFS) is an emerging outsourcing practice that uses a creative solution-based market approach as an alternative to a standard Request for Proposal (RFP). This allows a...

Last year, the authors published "Procurement Outsourcing: Trends, Challenges, Benefits and a Roadmap for Implementation." This whitepaper examines how the landscape has evolved since then and the...

"EXECUTIVE SUMMARY Robotic Process Automation (RPA) is a disruptive and game-changing technology that presents an opportunity to adapt, change and achieve significant results. But how ready are...

This ISG white paper examines the emerging regulatory environment in the financial services sector, challenges facing many organizations and their causes and characteristics, and keys to...