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This framework provides a template to follow for your service level agreement with Finance and Account (F&A) BPO Providers.

Managing performance in an outsourcing relationship requires determining first how to define and then assess and monitor performance, how to promote exceptional performance, and how to address...

Use this tool to help diagnose and remediate troubled outsourcing relationships.

Fannie Mae and the Lessons of Supplier Risk - Questions and Answers asked during and after the Webinar on May 19, 2015

To access the recorded webinar and/or PDF of the presentation ...

The skills shortage is becoming more real each day-- 73% of CEOs say it is a threat to their business. The number of self-employed individuals in the U.S. increased to 40.9 million in 2017 and...