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This article provides five core concerns in stakeholder engagement, including a useful framework for approaching your stakeholders and helpful language and approaches. The author examines "hot...

Lack of clarity around supplier performance (especially for suppliers of services related to clinical trials and other complex projects) made it impossible to identify the best suppliers with whom...

Supplier relationship management (SRM) continues to be a major focus within the procurement and supply chain community and on the strategic agenda of many C-suite executives. As companies refine...

This White Paper explores various options businesses have when considering instituting or modifying IC compliance, engagement, and payment programs. It first depicts two common IC compliance and...

Worker misclassification has long been a high stakes issue, but new legislation, recent high-profile cases, pressure from organized labor, and heightened scrutiny from government agencies have...

Businesses of all sizes and industries rely on the services of independent workers to supplement their full-time staff. While businesses commonly source independent contractors (“ICs”) through...

Managing performance in an outsourcing relationship requires determining first how to define and then assess and monitor performance, how to promote exceptional performance, and how to address...

This workbook is designed to guide in-house counsel as they consider whether and how to improve the operation of their law departments through legal process outsourcing (�LPO�). While there...

Evolving Relationship Management Practices, 2010 Edition

In 2009-2010, together with the Outsourcing Institute, we took another look at what is happening in the industry when it...

Managing complex outsourcing relationships has never been easy — in a new Vantage Partners survey, 71% of customer and service provider respondents say they begin facing challenges within a year...

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