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Managing performance in an outsourcing relationship requires determining first how to define and then assess and monitor performance, how to promote exceptional performance, and how to address...

For decades, outsourcing customers and service providers have operated under the flawed assumption that the time, expense and relationship damage associated with litigation or arbitration would...

Procurement negotiation strategies are mostly about leverage: how to get more, how to use what you have and how to take theirs away. But in a world where we must deliver competitive advantage and...

Novartis Institutes for BioMedical Research | Vantage Partners

Procurement organizations can only make so much progress by relying on senior management to require centralized...