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This tool provides an overview of the concept of a balanced scorecard, including the quadrants and imperatives, as defined specifically for sourcing. It includes some excellent examples, as well...

On March 20th, 2014, Hiperos hosted a webinar entitled: OCC Bulletin 2013-29 - Insights from the Risk Management Association. The discussion was moderated by Michele Flynn, Chief Strategy Officer...

Scope is challenging to manage in most professional service arrangements. Lengthy contracts and complex services involving multiple people make boundaries unclear, and the way scope negotiations...

With greater automation, companies have gotten better at applying and integrating technology into business processes, helping to fuel further growth in the outsourcing industry. As the industry...

The purpose of any industry framework is to guide organizations in establishing, documenting, and maintaining an effective and economic quality management system. This demonstrates to the...

Even though Supply Chain Risk Management can increase savings dramatically, other money saving procurement related activities often take precedence. The following study uncovers the importance of...

Keep the value attached to your contracts – why are purchasers and suppliers so often disappointed by the results of strategic sourcing, and how can they stop the value leaking out of their hard-...

Presentation discussing survey results about offshoring.

Many a time, enterprises consider changing their outsourcing service provider when contracts are up for renewal. The key driver for switching IT service providers is the expectation of more...