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In this report, we have explained a systematic approach for HRO price benchmarking. If adopted, it provides the right level of actionable insights enabling buyers to make informed decisions. It...

&Use this document to build a Service Level Agreement (SLA) for IT Support and Maintenance Services. This template includes language for the Support Availability, Error Reporting, Responses...

Presented by IQNavigator

1. The Services Continuum
2. Services Procurement Strategic Alignment
3. Controlling SOW-based Services
4. VMS Alignment to Service...

Many a time, enterprises consider changing their outsourcing service provider when contracts are up for renewal. The key driver for switching IT service providers is the expectation of more...