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The Service Level Tracker is designed to facilitate the tracking of Service Level performance by Service Provider during each of the Calendar Years. It will compute the financial penalty for each...

Use this tool to evaluate different service models. It addresses; considering elements beyond the processes, a conceptual and a process view of the recommended approach, deliverables, process to...

Use this tool to develop your own core competency assessment.

Use this tool to develop a business case. It covers base case financial makeup, usage assumptions - resource baseline, factors, and samples.

This tool provides 13 different categories of risk assessment. Use it to develop processes and controls to manage your risk.

The document addresses risk from:

  • Internal Client...

This framework provides a template to follow for your service level agreement with Finance and Account (F&A) BPO Providers.

This extremely comprehensive toolkit can be used to guide your strategic sourcing initiatives.

Chapters include:
- Strategic Sourcing Guide
- Strategic Sourcing Overview...

Since its inception in 2006, the Tholons Top 100 Outsourcing Destinations report has been one of the flagship projects of Tholons and is acknowledged by industry stakeholders as the de facto...

When negotiating in high-stakes, high-risk (“extreme”) situations with suppliers, the tendency is to act quickly and forcefully. Yet acting in haste to take charge and look in control often leads...

Updated August 2014!

DLA Piper’s Strategic Sourcing team is pleased to introduce the Sourcing Reference Guide. This complimentary global resource will enable you to easily...

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