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Behind each award-winning global outsourcing relationship is a fascinating story of extraordinary people, excellence in service delivery, lots of sweat equity, some painful bumps in the road, a...

This overview provides guidelines on building a transparent reporting program for insight into Office Supply spend.

Procurement outsourcing is the least understood but fastest-growing outsourcing story. The market is heating up and there is a lot to learn. What should you outsource? What should you retain - and...

A good cultural fit is one of the most important hallmarks between a successful and unsuccessful outsourcing relationship. Cultural fit assessment is far less structured than defined processes...

Recommended service levels for governing HRO providers.

This guideline attempts to provide a view of what is actually happening by examining the business drivers for adopting cloud. But these are still early days for cloud adoption, and both service...

A playbook for strategic cost management which includes a framework and specific categories for saving; example: software maintenance, labor, legal fees, print and print services, and more!