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When negotiating in high-stakes, high-risk (“extreme”) situations with suppliers, the tendency is to act quickly and forcefully. Yet acting in haste to take charge and look in control often leads...

Perhaps no other topic creates as much apprehension between a buyer and a supplier as trying to negotiate a fair price for a product or service. The conventional procurement process puts buyers...

ANA fielded a survey in December 2012/January 2013 to better understand the metrics used to measure the success/ contribution of the marketing procurement organization.

The survey focused...

According to this study, non-labor costs account for 69.9% of total revenues. What opportunities exist for cost reduction and externalization? Enhanced visibility and greater control over the cost...

Track a full range of results of new spend area entry (including non-quantifiable elements such as quality and internal client satisfaction). Use the following report to record overall results and...

Use this template as a guideline for building a survey to send to your internal clients and assess your Sourcing department's performance.

This overview includes important examples of performance management tools such as metrics and dashboards. Download this resource to view the types of metrics for measuring your procurement...

Use this tool to help categorize your spend for FM building repair and maintenance.

Use this tool, which has three worksheets in the workbook, to calculate & model the cost of your third party's performance and collaboration with your third party.

Use this tool to help categorize collaboration agreements with third parties and explain the nature of such agreements to stakeholders and decision-makers. An excellnt overview of the fundamentals...

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