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Managing performance in an outsourcing relationship requires determining first how to define and then assess and monitor performance, how to promote exceptional performance, and how to address...

The Vantage Playbook for Improving Troubled Outsourcing Relationships offers practical step-by-step advice on how you and your organization can work with your customer or service provider to...

This overview provides guidelines on building a transparent reporting program for insight into Office Supply spend.

Recommended service levels for governing HRO providers.

Resource Origin: The Institute of Risk Management

"This guidance paper has been prepared under the overall direction of a working group of the Institute of Risk Management. The group has...