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This framework provides a template to follow for your service level agreement with Finance and Account (F&A) BPO Providers.

According to this study, non-labor costs account for 69.9% of total revenues. What opportunities exist for cost reduction and externalization? Enhanced visibility and greater control over the cost...

In Parts 1 and 2 of the C Suite guide we shared our ten top tips for embarking on an automation programme and looked at how to choose the right automation partner for you. In this edition we will...

"In Parts 1 and 2 of the C Suite guide we shared our ten top tips for embarking on an automation programme and looked at how to choose the right automation partner for you.  In this edition we...

Resource Origin: Virtual Operations

This table lists and describe the key roles and responsibilities of those that will participate in an IPA program.