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This framework provides a template to follow for your service level agreement with Finance and Account (F&A) BPO Providers.

According to this study, non-labor costs account for 69.9% of total revenues. What opportunities exist for cost reduction and externalization? Enhanced visibility and greater control over the cost...

Use this tool to calculate cost avoidance or savings.

Key Performance Indicator (KPI) scorecard for marketing agencies (in Excel).

A summary of responses received for this Peer2Peer inquiry is available below.

Initiative Background:

We are looking at replacing the system we currently use...

This workbook includes seven tabs covering each category. You will need to work your way through each tab, entering a percentage score in 10% increments for all 91 criteria. Scores are tabulated...

This document supports the standard operating procedure for an External Market Analysis, specifically an Industry Market Analysis, and includes an overview of the pre-qualification...

Use this tool to design an effective PO matching process.

Outsourcing is an important, results-oriented vehicle for improving efficiency, lowering operating costs, and establishing a leaner re-skilled organization. However, it is also a major change...

Slide presentation listing assessment framework, suggested weighting and ranking scale, methodology, assumptions, and sample assessments.

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