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This framework provides a template to follow for your service level agreement with Finance and Account (F&A) BPO Providers.

According to this study, non-labor costs account for 69.9% of total revenues. What opportunities exist for cost reduction and externalization? Enhanced visibility and greater control over the cost...

Five quick adjustments to consider making to your sourcing agreements.

An effective SLA balances the unfortunate incentive for a provider, in a fixed price arrangement, to increase its profits by cutting service quality.

Twelve key steps for outsourcing customers whose top priority is reducing costs.