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This framework provides a template to follow for your service level agreement with Finance and Account (F&A) BPO Providers.

According to this study, non-labor costs account for 69.9% of total revenues. What opportunities exist for cost reduction and externalization? Enhanced visibility and greater control over the cost...

This presentation covers the challenges of goals of a P2P program, how to select a P2P solution, a framework for implementation, the successes achieved through implementation and lessons learned...