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This framework provides a template to follow for your service level agreement with Finance and Account (F&A) BPO Providers.

According to this study, non-labor costs account for 69.9% of total revenues. What opportunities exist for cost reduction and externalization? Enhanced visibility and greater control over the cost...

Original Source:  Inc.

"If you aren't in control of your body language, it doesn't matter how much you've prepared for a negotiation. Here are some top tips.

Negotiating successfully...

"My dad worked in sales his entire life. He started as a manufacturer's rep and ended up working as a car salesman in his twilight years. Growing up, I remember how he would talk...