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This framework provides a template to follow for your service level agreement with Finance and Account (F&A) BPO Providers.

According to this study, non-labor costs account for 69.9% of total revenues. What opportunities exist for cost reduction and externalization? Enhanced visibility and greater control over the cost...

Resource Origin:  IBM

"On May 11, 1997, an IBM computer called IBM ® Deep Blue ® beat the world chess champion after a six-game match: two wins for IBM, one for the champion and three draws...

Original Source:  IBM Big Data & Analytics Hub

"IBM data scientists break big data into four dimensions: volume, variety, velocity and veracity. This infographic explains and gives...