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This framework provides a template to follow for your service level agreement with Finance and Account (F&A) BPO Providers.

According to this study, non-labor costs account for 69.9% of total revenues. What opportunities exist for cost reduction and externalization? Enhanced visibility and greater control over the cost...

How does your organization measure the performance of your Sourcing group?

This 2010 presentation from Huntington National Bank describes one strategy for Occupancy spend management.