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This framework provides a template to follow for your service level agreement with Finance and Account (F&A) BPO Providers.

According to this study, non-labor costs account for 69.9% of total revenues. What opportunities exist for cost reduction and externalization? Enhanced visibility and greater control over the cost...

As end users increasingly require integrated suites and consumerlike user experiences to support and automate their strategic sourcing processes, vendors are investing to meet these expectations. ...