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This framework provides a template to follow for your service level agreement with Finance and Account (F&A) BPO Providers.

According to this study, non-labor costs account for 69.9% of total revenues. What opportunities exist for cost reduction and externalization? Enhanced visibility and greater control over the cost...

This slide deck provides an overview of items to consider when designing an employee engaement survey. It was donated by EY in response to a SIG Peer2Peer posting which you can find here:

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