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This framework provides a template to follow for your service level agreement with Finance and Account (F&A) BPO Providers.

According to this study, non-labor costs account for 69.9% of total revenues. What opportunities exist for cost reduction and externalization? Enhanced visibility and greater control over the cost...

"Advances in robotics, cognition, artificial intelligence, and machine learning are ushering in a new era of automation. Machines can now match or outperform humans across a range of activities in...

"Companies know where they want to go. They want to be more agile, quicker to react, and more effective. They want to deliver great customer experiences, take advantage of new technologies to cut...

"Automation has great potential to create value—but only for businesses that carefully design and execute it. Encouraged by the much-vaunted potential of automation, organizations around the world...