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This framework provides a template to follow for your service level agreement with Finance and Account (F&A) BPO Providers.

ANA fielded a survey in December 2012/January 2013 to better understand the metrics used to measure the success/ contribution of the marketing procurement organization.

The survey focused...

According to this study, non-labor costs account for 69.9% of total revenues. What opportunities exist for cost reduction and externalization? Enhanced visibility and greater control over the cost...