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This framework provides a template to follow for your service level agreement with Finance and Account (F&A) BPO Providers.

According to this study, non-labor costs account for 69.9% of total revenues. What opportunities exist for cost reduction and externalization? Enhanced visibility and greater control over the cost...

Emerging from the worst economic conditions in decades, many organizations are redefining the way they do business. Increasing pressure to deliver value in new ways is changing sourcing in...